1. Information We Collect
When you apply for a free review or contact us, we may collect the following information:
- Personal information: Name, email address, phone number
- Business information: Company name, website URL, business type, industry
- Advertising details: Monthly ad spend, current ROAS, ad platforms used, biggest challenges
- Usage data: Pages visited, time on site, browser type, device information, IP address
2. How We Use Your Information
We use the information we collect to:
- Contact you about our services and your free review application
- Prepare your custom AI-powered ad account audit and growth plan
- Schedule and conduct strategy calls and performance reviews
- Send relevant marketing communications (with your consent)
- Improve our website, services, and user experience
- Comply with legal obligations
3. SMS / Text Messaging
If you opt in to receive SMS messages from Sulka Labs, the following terms apply:
- Opt-in: You must explicitly consent to receive text messages. We will never send unsolicited SMS communications.
- Frequency: Message frequency varies. You may receive appointment reminders, follow-ups regarding your application, and occasional service updates.
- Opt-out: Reply STOP to any message to unsubscribe from SMS communications at any time.
- Help: Reply HELP for assistance or contact us at ben@sulkalabs.com.
- Rates: Message and data rates may apply depending on your carrier and plan.
- No sharing: We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience:
- Essential cookies: Required for the website to function properly (e.g., form submissions, session management)
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Advertising pixels: Used for remarketing and conversion tracking (e.g., Meta Pixel, Google Ads conversion tracking)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Trusted third-party services that help us operate our business (e.g., CRM platforms, email marketing tools, analytics providers)
- Ad platforms: Google, Meta, and Amazon for the purpose of managing your advertising campaigns (only when you are an active client)
- Legal requirements: When required by law, court order, or governmental authority
6. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure data storage, access controls, and regular security audits. While no method of transmission over the internet is 100% secure, we take reasonable steps to protect your data.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data portability: Request your data in a portable format
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: ben@sulkalabs.com
- Website: https://www.sulkalabs.com